In rare cases, an order might not reach its destination even when the tracking displays it as delivered. This is more common with shipping methods that don’t offer proof of delivery.

Here are a few steps to follow if a delivery is missing:

1. Check your item’s delivery information. Ensure your address and other details are accurate and up to date.

2. Check for messages or updates from the shipping provider to see if your package might have been dropped off at a pickup point.

   

   You can review the tracking information provided by the shipping partner by clicking the UPS link.

3. Check around the entrance(s) of your residence, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather.

   Note

   Carriers may use plastic bags to protect your package from the weather.

4. See if someone else at your delivery address or a nearby neighbor has picked up the parcel.

If you still can’t find your package

If you’ve completed these steps and still can’t locate the missing package, please contact Arduino’s customer support within 30 days.