Arduino offers free returns for most items. Learn more about Arduino’s return policy and how to request a return.
About returns
Arduino Return Policy:
- You have 30 days to request a return from the date you receive it.
- Only items that have been purchased directly from Arduino through the Arduino Store can be returned to Arduino.
- Please ensure that the item you’re returning is complete with all parts, documentation, and packaging.
- Shipping charges are not refundable.
Exceptions:
- Arduino Cloud plans and other subscriptions are not eligible for returns.
How to return an item
Request a return:
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Go to arduino.cc/en/contact-us/.
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Pay attention to these fields when filling out the form:
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Select Orders, payments, and subscriptions.
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Select Returns & Refunds.
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Enter the correct order number.
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Fill out the form completely and click Submit.
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Wait for a customer service representative to get in touch. We’ll collect additional information if needed, and share a return label.
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Print your return label and return authorization.
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Add your return label (if applicable) and package your items for return.
Return an item that hasn’t been delivered yet:
If you don’t want to keep it please reject the courier and it will return automatically. We will manage the refund as soon as arrives it back.