After the arrival of the parcel, you have 30 days to contact Arduino customer support that you are in desire to return any or all products from your order. After our colleagues replied, you have 14 days to return your Product (and any promotional merchandise supplied with the Product).
If you are from America, Asia or Oceania, you need to use the RMA, what you receive in order to manage a successful return to our warehouse. Any return made by Customer without a written return authorization from Arduino will be considered an unauthorized return and it will not be subject to a refund or credit by Arduino. Customer assumes all shipping and handling charges for any Unauthorized Return.
If you are located in Africa or in Europe, we simply ask you to manage a shipment for the address you receive.
If a Product consists of several parts, you must return all parts of the Product in order to obtain a refund. Products must be received by Arduino in a “resalable condition”. “Resalable condition” means the Product has no sign of: use, wear and tear, cosmetic damage, or any other damage. You must keep the original packaging and use it to repack a Product for return.
Visit the transparency section in the our online store for all the conditions.