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IoT Cloud error with the firmware tool

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Error image

This article covers common errors triggered in the last step of the "Add a new device" routine in the Arduino IoT Cloud.

  • We were not able to configure your device

    Couldn't get the firmware info: Start command: exec: "{runtime.tools.fwupdater.path}/FirmwareUploader": file does not exist

  • We were not able to configure the Secure Element

    Reset before upload: 1200bps Touch: Open port COMB: Serial port not found

    Can't update firmware: Executing command: exit status 1

These errors occur due to known problems with the Wi-Fi module firmware. To resolve it, update the firmware to version 1.4.1 or later. Note that this version may not yet be available in the stable IDE release, download the hourly build to get the latest firmware.

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