Follow these steps if your device has an 'Offline' status in the Device tab.
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Go to the Devices tab and find your device in the list.
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Under Linked Thing, find the Thing name.
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Go to the Things tab and open the Thing linked with your device.
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Under Network, click on Change and verify that your credentials are correct.
- Wi-Fi: Make sure the name (also called SSID) and password (also called encryption key or just key) are correct. The password can be revealed by clicking the eye symbol. If you don't know your network name or password, contact your network administrator or the manufacturer of your Wi-Fi access point.
- Arduino SIM: Use these credentials. Also, make sure that an Arduino SIM plan is activated with your account.
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Under Variables, make sure at least one variable is created. If not, click ADD to create one.
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Click on the Sketch tab.
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Click on the Upload button and wait for the process to complete.
If no associated device is found, see If your board does not appear in the port menu.
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Go back to the Devices tab. Refresh the page after one minute and see if the device comes online.
If the device is still offline
- Rule out other problems by uploading the
Blinksketch (Examples > Basics > Blink) in the Web Editor. - Delete the device and add the device again as a new device from the Device tab. Associate a new Thing with at least one variable and upload the sketch. For more help with setting up your device, see Add an Arduino device to IoT Cloud.
