When you enable 2-Step Verification on your Arduino account, you’re given a 24-digit recovery code. This code is crucial for accessing your account if you lose your verification app.
How to locate your recovery code
If you downloaded the file when you received your recovery code, it should be named ‘Arduino 2-step verification recovery code’.
The easiest way to find your recovery code file is by searching for it across your computer.
Windows:
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Open File Explorer by clicking the folder icon on your taskbar or press
Windows + E. -
In the left sidebar, select This PC to search your entire computer.
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Type Arduino 2 step verification recovery code in the search box in the upper right corner of the File Explorer window and press Enter.
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Wait for Windows to complete the search and display the results.
Mac:
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Click on the Spotlight icon (a magnifying glass) in the upper-right corner of your screen or press
Command + Space. -
Type Arduino 2 step verification recovery code.
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Spotlight will display a list of matching files from your entire Mac.
How do I use my recovery code?
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Log into your Arduino account.
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When prompted for 2-Step Verification, click ‘Use recovery code’.
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Enter your recovery code in the provided field.
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Save your new recovery code in a safe place.
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Check the box confirming ‘I have safely recorded this code’.
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Now that you’ve logged in, you should reset the 2-step verification by removing the old connection and adding a new one.
What should I do if I can’t find my recovery code?
If you can’t find your recovery code, you must create a new account, as your previous one will no longer be accessible. We do not have any means to provide a new code or access to the old account.
