When ESP8266 or ESP32 fails to connect successfully to the Arduino IoT cloud, the following steps can be taken to troubleshot the setup.

1. Make sure the latest Arduino Create Agent is installed. You can download the Create Agent here.

2. Check that the Device setup is done correctly

   Setting up the device properly will ensure that the board will connect to the IoT cloud. To ensure this:

   • Set up the board as a 3rd Party Device

     

   • Check if the correct Device Type and Model are selected.

     The board will not connect to the IoT cloud if the wrong device type or model is selected.

     

     Note: The device type and model are written on the back of the board.

   • Generate Device ID and Secret Key

     ESP8266 and ESP32 use a generated device ID and secret key in the network configuration setting to connect to a network (like Wi-Fi) for IoT cloud connectivity.

     

     If the secret key is lost, a new one can be generated by carrying out the device setup again.

3. Check if the Device is linked to the Thing created

   Once the device setup is complete, the Device must be associated with the Thing created. This can be done from the Device section.

   

4. Check if the Network settings are correct

   Add the Wi-Fi network Name(SSID) and Password. Ensure also that the Secret Key generated is added correctly.

   

   If any of these parameters is added incorrectly, the board will not connect to the IoT cloud.