In this article, you can find a quick troubleshooting guide to help you when a board or component is not working or when the projects are not coming along as expected.
Most educational kits include a Troubleshooting or Not Working section on each stage of their projects. Start by referring to that section, and make sure that you have not missed any details during the completion of the project.
Broken or missing hardware
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If having issues with a component, try another of the same type and check if the problem persists.
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If components are broken or missing upon receiving your shipment, please contact us.
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To purchase spare parts, visit the Arduino Store.
Issues with an Arduino board
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Change the pin used on the board.
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Check that you are using the last IDE version and that the drivers on the computer are updated.
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Connect the board to a different port, reopen the IDE and check if the problem persists.
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Try a new USB cable making sure it is a DATA USB one.
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Connect the board to a different computer and check if the problem persists.
Still need help?
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Visit the Arduino Education Kits category in the Arduino forum. Start by reading the pinned threads, which contain useful information on how to best post a question.
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Note
Please provide a concise description of the problem and include this information (when applicable): Board name, Operating System, IDE or Cloud Agent version, and error output.