The Arduino Pro Gateway can only be activated with one Arduino account at a time. To add an activated gateway to a different account, you first need to deactivate it.
Gateways can only be deactivated by Arduino. It can not be done in the Manager for Linux.
To deactivate a gateway, please contact us and provide the following information:
- Your Arduino account username.
- The serial number of your gateway. You'll find the code labeled S/N on top of the gateway.