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If you get 'destination ${windows_folder_startup) resolved to an empty value' when installing the Cloud Agent

When installing the Arduino Cloud Agent, the following may occur:

There has been an Error. Error trying to install file: destination ${windows_folder_startup) resolved to an empty value The application will exit now.

If you are the only user

The error can often be resolved by running the installation with admin privileges. To do this, right-click on the installation file and select Run as administrator.

If there are multiple users

  • Try running the installation with admin privileges. To do this, right-click on the installation file and select Run as administrator.
  • If there is an admin account, sign in to it, and try running the installation from there.

Contact the system administrator if you don’t have the relevant permissions.

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